01 Mar March 1, 2023 – Trust Me Real Estate Jeffrey Meshel and Complaint Is a Gift Janelle Barlow
If you are really into something, or have a hobby that you really like, or you
have a product that you are really consumed by, you can create your own!
You can find the resources to enable you to start something. But it all starts
with you starting something!
Jeffrey Meshel has owned and run numerous business ventures, including three real estate companies that are each over 35 years old. He is also a business book author who has been featured on The Today Show. He is co-founder / managing partner of Candor Capital Partners. He is also is a partner with, and co-founder of, LUX Miami. Candor Capital is a real estate acquisition platform that also originates short-term bridge loans secured against commercial/residential properties. Its current portfolio consists of commercial properties rented by medical companies, industrial properties and residential multifamily. LUX Miami is a high -end luxury car dealership and rental business based out of Miami, Florida. Formerly, Jeff was the founder and CEO of Paradigm Capital and Paradigm properties, chairman and founder of DIVORCEFORCE, a web-based community that empowered people affected by divorce. Jeff served on the Board of Directors of Signature Bank for 15 years. Mr. Meshel is on the board of the CPR Foundation (Community Police Relations). He is also the founder and chairman of the Strategic Forum, a high-level networking organization. He is the author of One Phone Call Away….Secrets of a Master Networker, The Opportunity Magnet, and Trust Is A Double-Edged Sword…Trust Me. Jeff splits his time between South Beach and New York City.
SFS Minute 131: Truth w Your Gut
The title of the book says it all! What customers are doing is giving you a
gift. So that you can keep them or learn from them, a gift to find out what
the marketplace it’s saying, all of those are gifts. I should just sell the
title, ‘A Complaint Is a Gift!’
Janelle Barlow, PhD, is an award-winning speaker, trainer, consultant and author who translates research into practical tools to improve customer service and complaint handling. She works with Customer Service Representatives, managers and entire companies, both nationally and internationally, to help them recover and retain customer loyalty. She has recently released the third edition of her bestseller (more than 275,000 copies sold to date), A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. And she has the tools to improve both customer service and complaint handling. Her emphasis is on complaint handling with the release of the Third Edition of A Complaint Is a Gift and the co-authored First Edition of A Complaint Is a Gift, Workbook, 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty. She has managed teams of trainers working company-wide with such organizations as Viking Ocean Cruises, and Viking River Cruises, Desert Diamond Entertainment Industries, Isle of Capri Casinos, AT&T Wireless Call Centers, Mandarin Oriental Hotels, Mars Candy, Our Lucaya, Bahamas, Sun Communities, Unisys, US House of Representatives, ARAMARK Business Services, Blue Chip Casino, Butterfield Bank Bermuda, Smart Telephone Philippines, Megafon, Life Bank, Caterpillar, Unisys, and Royal Plaza, Singapore.
SFS Minute 124: Complaints Are a Gift