October 6, 2020 – Digital Goddess Victoria Montgomery- Brown, Customer Service Holly O’Neill and Edward Jones’ Tim Burke

October 6, 2020 – Digital Goddess Victoria Montgomery- Brown, Customer Service Holly O’Neill and Edward Jones’ Tim Burke

“The audio file was removed when we switched hosts. Sorry. The cost was prohibitive. If you need the file, contact us and we will send it.”

Victoria Montgomery- Brown – Founder and CEO of Big Think  

Today, I think its a huge advantage to be starting a business as a woman because many men today want to support women. There are a lot of funds designed specifically to invest in woman entrepreneurs.

Big Think founder Victoria Montgomery-Brown has just published her new book called DIGITAL GODDESS: The Unfiltered Lessons of a Female Entrepreneur. Big Think is the knowledge company that makes people and companies smarter and faster through short-form video with the world’s best thinkers and doers. Since founding Big Think in 2007, Victoria has built the company from a fledgling thought-leadership media platform to the leading knowledge company for ideas and soft skills. As CEO, Victoria oversees and directs strategy, fundraising, and investor relations. Her book  shares her story about starting the company, offering aspiring entrepreneurs a candid, compelling, and practical guide to building a business from the ground up.

Holly O’Neill – Chief Client Care Executive at Bank of America

Holly O’Neill is the Chief Client Care Executive and leads Consumer, Small Business & Wealth Management Client Care at Bank of America. Her team provides financial solutions to more than 66 million clients each year, with a focus on delivering exceptional and distinctive client care with each interaction. Right now, as client expectations continue to shift and face-to-face interactions are limited, it’s essential for businesses to find new ways to create positive experiences. Companies have had to pivot quickly or improve upon their existing client care models to create more meaningful and personalized experiences in order to meet clients’ changing needs. For Bank of America, this has meant anticipating changing client needs, delivering a consistent client experience across all channels, and continuing to offer a balance of digital tools and in-person services. As we look forward to National Customer Service Week, it is important to understand how clients and companies are both redefining the client experience.

Tim Burke – Principal in Tailored Solutions at Edward Jones 

Since the COVID-19 pandemic upended the education sector, Americans are reconsidering investing in higher education, according to a new Edward Jones and Morning Consult study. Respondents cited concerns over the current economic climate and the quality of online learning as top reasons some students are considering skipping higher education and choosing to look for full-time employment or internships instead. Tim Burke shares the details of the survey revealing concerns over education investment and will discuss current tools available to assist with planning for college. Tim Burke leads the Discovery team within Tailored Solutions and joined Edward Jones in 1999 as an equity analyst following the telecommunications industry. He holds a bachelor’s degree in finance and economics from the University of South Carolina and a master’s degree in finance from the University of Texas at San Antonio. He currently serves on the Advisory Board of SouthSide Early Childhood Center.