15 Jan January 15, 2014 – Griper Dave Carroll & Sector Creator Mike Muhney
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Dave Carroll was a successful, national musician when he faced a difficult customer service issue with United Airlines in 2009. They broke his guitar, refused to reimburse him, and so he responded with a music video called “United Breaks Guitars.” It became an instant viral hit and today is has 14 million views. United Breaks Guitars has been called “one of the most important [videos] in Google’s history,” and became a metaphor for change and innovation. In May, 2012 Dave Carroll wrote a book about his customer experience called, “United Breaks Guitars: The Power of One Voice in the Age of Social Media.” Whether you are a musician, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, and that we all have a voice worth hearing. Dave is now a highly sought after professional speaker and is increasingly being commissioned to write songs for other people and organizations. He is also co-founder of Gripevine.com, an on-line customer complaint resolution platform that brings consumers and businesses together in a mutually beneficial way.
Mike Muhney created a whole industry sector! You don’t get much more important than that! Mike co-founded ACT!, the first Contact Management software platform. After selling to Symantec in 1993, he was recruited by Deloitte Consulting to be one of their three global CRM spokesmen. He became a highly regarded public speaker on the topics of reputation management, CRM, effective relationship management, and contrarian views toward the nature of human dynamics. Today, Mike is the CEO & Founder of VIPorbit Software, a Mobile Relationship Management solution for all of the Apple products. It has received unanimously exceptional praise from the mainstream media as it provides a complete solution for Apple users. Learn more from Mike here…