05 Oct October 5, 2018 – Customer Experience Michael Redbord, Lee Abbamonte w Fall Travel Tips and Button Man Andrew Gross
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Michael Redbord is the General Manager of the Service Hub at HubSpot. Prior to that, Michael scaled the HubSpot Customer Support team from 20 people in a single office with single-language phone support to more than 200 people powering a global, multi-lingual, multi-channel support experience. In doing so, he turned HubSpot’s customer support team from a cost center to a profit center and one of HubSpot’s greatest engines of growth, with an unimaginable revenue retention rate of over 100%. Essentially, the revenue the sales and marketing teams generate is worth more because of the customer success team. Michael is a noted writer, speaker, and former competitive classical pianist.
Lee Abbamonte – President of Lee Abbamonte LLC, Entrepreneur, Travel Writer, and TV Host
Lee Abbamonte is a travel expert, writer, entrepreneur, foodie, and global adventurer. Known as “the Marco Polo of the 21st century,” he is the youngest person to visit every country, plus the North and South Poles. A frequent contributor and on-air personality, he has appeared in numerous interviews on Bloomberg TV, CBS, ESPN, FOX, NBC, and the Travel Channel and has been featured in articles in top publications, including the Chicago Tribune, Conde Nast Traveler, New York Times, Washington Post, USA Today, and countless others. He is also the author of Chasing 193: The Quest to Visit Every Country in the World.
Andrew Gross is the author of New York Times and international bestsellers and has been nominated for the Best Thriller of the Year award by the International Thriller Writers. Andrew has written 17 novels, including five #1 NY Times bestsellers with James Patterson, but Button Man is more than fiction to Andrew. The book is based on the life of his grandfather. Like protagonist Morris Rabb, Andrew’s grandfather never went past 6th grade, was running the factory he apprenticed in by 18, battled the Jewish mob, which had taken over the garment unions, and had the knife scars to prove it. His grandfather built an iconic apparel company named after his daughter, Leslie Fay. This book tells this gripping story.