21 Nov November 21, 2025 – 1800 units Gino Barbaro and CX in AI World Stacy Sherman
Gino Barbaro – 1,800 Multifamily Units Owner
That’s the beauty of real estate. It’s not this, get rich quick. It’s get rich slow. But if you commit to buying a good deal, being able to operate it, having some patience and being able to actually operate the property, run the property, and give yourself some time, you can get extremely wealthy with real estate, whether it’s the tax advantages, whether it’s the cash flow, whether it’s the tenants that are paying down the mortgage for you, whether it’s the control there’s so many amazing benefits with real estate.
Gino Barbaro
Gino Barbaro is a multifamily real-estate investor, educator, and author who built his success from humble beginnings in the restaurant business. After managing his family’s Italian restaurant for more than two decades, the loss of his father in 2007 pushed him to rethink his financial future and pursue a path that would create freedom and generational wealth. In 2009 he partnered with Jake Stenziano, forming the now-well-known Jake & Gino brand, and after 18 months of deal hunting they closed their first multifamily property in 2011. Over the following years, Gino scaled his portfolio to more than 1,800 units and over $350 million in assets by applying his simple but powerful framework—Buy Right, Manage Right, and Finance Right. Known for his people-focused approach to property management and his emphasis on systems, values, and long-term stewardship, Gino has become a respected voice in multifamily education. He is also the author of Happy Money · Happy Family · Happy Legacy, where he teaches families how to heal their money story and build lasting prosperity. Through his newest venture, Barbaro360, he now helps individuals and families align wealth, purpose, and legacy while continuing to grow his real-estate footprint. Gino lives in St. Augustine, Florida, with his wife Julia and their six children.
Stacy Sherman – Keynote Speaker, Author & Advisor on Doing Customer eXperience Right™ In The AI Era
AI is a fabulous way to enable humans to save them time and be able to develop deeper relationships with customers, with each other, with their colleagues.
Stacy Sherman
Stacy Sherman brings more than two decades of experience in customer experience, service leadership and employee-engagement to her role as founder of Doing CX Right®. After leading multiple corporate teams and earning an MBA in marketing, she turned her focus to helping organizations intentionally design and deliver exceptional experiences across every touchpoint. Her proven framework emphasises that retaining loyal customers, generating referrals and building a distinguished brand reputation are not accidental, they happen when every team (HR, IT, Marketing, Sales, Legal) shares accountability for how a brand is experienced. Recognised globally as a Top 30 CX Guru and an ICMI Top 25 CX Leader, Stacy brings practical, high-impact strategies through her bestselling books, LinkedIn Learning courses, immersive workshops and her award-winning podcast. Her mission is clear: bridge the gap between what leaders believe and what people actually experience, especially as businesses navigate the rapid acceleration of technology and AI. When she isn’t championing better business experiences, Stacy enjoys long walks with her husband of 30 years, playing pickleball, and celebrating the small wins that build great cultures.