December 2015

04 Dec

http://www.cyberears.com/cybrss/29025.mp3   Shep Hyken - Chief Amazement Officer of Shepard Presentations and NYTimes Bestselling Author of Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet [caption id="attachment_4142" align="alignright" width="240"] Shep Hyken[/caption] As a young child, Shep discovered his passion for magic. He started at the age of 10, and by 16, he was living every male adolescent's dream of performing his trade at the Playboy Club. Since then, Shep Hyken has become a different type of magician, a customer satisfaction magician. Shep is the "New York Times" and "Wall Street Journal" bestseller of "The Amazement Revolution," "The Cult of the Customer," "The Loyal Customer," "Moments of Magic and "Amaze Every Customer Every Time." In 2008, Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry. Shep has leveraged the concepts of his book and his knack for magic and entertainment to transform himself into a world-class speaker. As a small business who might be struggling in the customer service, retention department, you can get great advice and a magic show at one of Shep's presentations. His clientele has included giants like AT&T, American Express and Anheuser-Busch to name just a few.   This show features the latest episode of our entrepreneurial serial podcast! The story is called “Venture and Vultures: An Entrepreneurial Thriller.” Here is Chapter Seventeen. Hope you enjoy!  A Review of Past Episodes….. Prologue - “Boys, Do You Understood How a Loan Works?” Chapter One - “The Name of the Game Is Guts” Chapter Two - “You Don’t Have a Clue” Chapter Three – “So, What Are the Next Steps?” Chapter Four – “Its Like a Vacuum in There!” Chapter Five – “Can We Break Even?” Chapter Six – ”Drive Faster, the Cell Is Not Working” Chapter Seven, “You Want Flooding Keyboards or First Period?” Chapter Eight, “Why Does He Keep Pulling his Dick?” Chapter Nine, “4000 Miles in 3 Days!” Chapter Ten, "Dude! We Are on Fire!" Chapter Eleven, "You’ve Done Surprisingly Well" Chapter Twelve, "Things Look Really Bad" Chapter Thirteen, "Are You Looking for Investors?" Chapter Fourteen, "Does that Mean We Get to Party with Clint Eastwood?" Chapter Fifteen, "Winner, Winner, Chicken Dinner" Chapter Sixteen, "So, Who's the CEO of this Business?" and now Chapter Seventeen, "I'll Take 40% of This Business" ...