22 Sep September 22, 2015 – Breaking Bitch! Carol Mitchell & Customer Service Anne MacKeigan
Dr. Carol Mitchell – Founding Principal of Talent Strategy Partners LLC and Author of Breaking Through “Bitch”: How Women Can Shatter Stereotypes and Lead Fearlessly
Dr. Carol Mitchell is co-founder of Talent Strategy Partners, focusing on behavioral competency modeling, leadership development and organizational culture. An accomplished researcher in gender differences, Carol has developed over 50 competency models used to assess and develop both men and women in all industries. While she has extensive experience with technology-driven companies in the pharmaceutical, biotech and healthcare fields, Carol works comfortably across all industries. Prior to co-founding TSP, Carol was a principal at Mercer Human Resource Consulting, where she became interested in the connection between culture and effective performance. Carol began her career as a research scientist in the bio-tech and pharmaceutical industries. She was intrigued by what differentiated career success for scientists in industry, which led her to graduate work in psychology and then positions in human resources at DuPont and Merck. Carol has served on the board of the Healthcare Business Women’s Association as Director for the Mid-Atlantic Mentor Program and Women in Science.
Anne MacKeigan – Sandler Training Guru and Author of Customer Service the Sandler Way: 48 Rules for Strategic Customer Care
After 13 years as a Partner at Sandler Training, Anne MacKeigan sold her franchise. She is now the Customer Care Program Specialist for Sandler International, helping Sandler franchisees all over the world build their businesses with the customer care program through marketing, curriculum, prospecting and facilitation. She works with salespeople, sales managers and customer care professionals to take their game to the next level. She helps salespeople who have issues around prospecting new and different business, with time management issues that make salespeople busy, but not productive, and helps salespeople who are reluctant or don’t know how to ask qualifying questions or thoroughly qualify prospects. Her new book is designed to help all entrepreneurs deal with customer service and to make their customers happy!